Koott Care Pvt. Ltd. ("Koott") is the owner and operator of [https://www.koott.in]. Koott is committed to safeguarding your privacy.
 

A. Objective

This policy (hereinafter “Privacy Policy”) discloses Koott’s practices for its website and subscriber-based services (“Services”), including the type of information collected, the method of such collection, the use of such information, and circumstances under which such information may be shared with third parties.

This document comprises Koott’s Privacy Policy and is accessible on https://www.koott.in.

B. Definitions

1. Sensitive Personal Data or Information (“SPDI”) means Personal Information consisting of:
   (a) Password;
   (b) Financial information such as bank account, credit card, debit card, or other payment instrument details;
   (c) Physical, physiological, and mental health condition;
   (d) Sexual orientation;
   (e) Medical records and history;
   (f) Biometric information;
   (g) Any detail relating to the above provided by an individual to Koott for providing Services;
   (h) Any of the above information received by Koott under a lawful contract or otherwise.

   Exclusion: Information that is freely available in the public domain, or furnished under the Right to Information Act, 2005, or under any other applicable law, shall not be regarded as SPDI.

2. Personal Information means any information relating to a natural person that, directly or indirectly, in combination with other information available or likely to be available with Koott, is capable of identifying such person.

Any person, including Koott and its representatives, who collects, receives, stores, processes, or handles SPDI or Personal Information shall be governed by this Privacy Policy.
 

C. Privacy Principles

Koott’s Privacy Policy is guided by principles of transparency, lawful purpose, necessity, accountability, and security when handling Personal Information and SPDI.

D. Consent

• By using our website or Services, you consent to Koott’s collection and processing of your Personal Information.

• If SPDI is required, Koott shall seek your express consent before collection.

• Clicking on the “I Accept” tick box on the website constitutes valid consent.

• By accepting this Privacy Policy, you represent that you are at least 18 years of age.

• If under 18 years, a parent or legal guardian must accept on your behalf.

• If you refuse to provide required information, Koott may be unable to deliver Services or customize your user experience.
   

E. Information We Collect

Koott may collect Personal Information and SPDI where reasonable and necessary, including:

1. Information you provide: Name, email address, address, telephone number, financial details, health records, etc.

2. Information from usage of Services: Device details, IP address, browser type, operating system, location data, activity logs, passwords used within Services.

3. Other information capable of identifying you.

You may be required to provide information during:

• Account registration and identification;

• Subscribing to paid Services;

• Providing health-related documents;

• Participating in surveys and reviews;

• Communicating with Koott via email, calls, or otherwise.

Koott also collects aggregated user behavior data (cookies, pixel tags, analytics) to improve Services.

F. Use of Information

Koott collects and uses Personal Information and SPDI:

• For delivering Services and maintaining records;

• For customer support, training, and quality assurance (including recording sessions where lawful);

• For surveys, analytics, and service improvement;

• For legal compliance and business continuity.

Koott shall:

• Use data only on lawful basis and for legitimate business purposes;

• Inform users of intended use;

• Retain records only for as long as legally required;

• Ensure secure disposal after retention.
   

G. Sharing of Information

Koott shall not publish, trade, or disclose your SPDI or Personal Information without consent, except:

• With affiliates, trusted business partners, and technology vendors bound by confidentiality;

• With third parties strictly for purposes authorized by Koott and in compliance with this Policy;

• With government or law enforcement, if required by law.

Koott ensures all third parties receiving data maintain the same level of protection required under Indian law.
 

H. Withdrawal of Consent

You may withdraw your consent for collection, storage, use, or disclosure of SPDI or Personal Information at any time by writing to the Grievance Officer (details below). Withdrawal may affect Koott’s ability to provide Services.
 

I. Accuracy and Updates

• Users are responsible for ensuring data accuracy.

• Updates should be sent to hello@koott.in. Verification may be required.

• Koott shall update its records upon request but is not responsible for authenticity of data provided.

J. Retention of Information

Koott Care Pvt. Ltd. shall:

• Retain information only as long as necessary or legally required;

• Securely dispose of information after retention expiry.
   

K. User Rights

You have the right to:

1. Access information held about you;

2. Request correction of inaccuracies;

3. Withdraw consent or opt-out of communications;

4. Restrict processing in certain cases;

5. Have grievances addressed promptly.
    

L. Security Practices

Koott maintains appropriate technical and organizational security measures, including:

• Encryption, access controls, and secure data transmission;

• Confidentiality training for staff and contractual obligations for third-party processors;

• Periodic security reviews and audits;

• Restricting access to authorized personnel only.
   

M. Cross-Border Transfers

Where Personal Information is transferred outside India, Koott ensures equivalent data protection in the recipient jurisdiction.

Transmission of data over the Internet cannot be guaranteed to be completely secure. While Koott adopts commercially reasonable security practices, transmission is at the user’s risk.

N. Force Majeure

Koott shall not be liable for any loss, damage, or misuse of information resulting from events beyond its reasonable control (“Force Majeure”), including but not limited to natural disasters, cyberattacks, government actions, strikes, riots, or system failures.
 

O. Grievance Officer

As required by the Information Technology Act, 2000 and rules thereunder, the details of Koott’s Grievance Officer are:

Ms. Athullya O
Grievance Officer, Koott Care Pvt. Ltd.
Email: hello@koott.in

Only communications addressed to this official email will be treated as valid for Privacy Policy purposes.

P. Legal Effect

This document is an electronic record under the Information Technology Act, 2000. It does not require physical or digital signatures.