About the Role
As a Client Care Executive, you will be one of the first points of contact for clients interacting with Koott. Your role is to ensure that sessions, communication, and overall client coordination happen smoothly and professionally.
This role is ideal for someone who is organized, calm under pressure, communicates clearly, and genuinely enjoys helping people.
This is a remote role involving operational coordination and client support.
Responsibilities:
1. Coordinate therapy bookings, schedules, and session-related support
2. Assist clients with queries, follow-ups, and appointment coordination
3. Support psychologists and internal teams with operational tasks
4. Ensure smooth communication between clients and therapists
5. Handle rescheduling, reminders, and basic issue resolution
6. Maintain organized records and operational updates
7. Monitor day-to-day workflow to ensure quality client experience
8. Support internal coordination during workshops, webinars, or special programs when needed
Requirements
Strong communication and people-handling skills
Ability to stay organized and manage multiple tasks efficiently
Calm, empathetic, and professional approach while interacting with clients
Comfortable working in a fast-paced remote environment
Good problem-solving and coordination ability
Basic understanding of Google Workspace and online communication tools
Ability to work responsibly with confidential information
Prior customer support or operations experience is a plus, but not mandatory
Benefits
'- Opportunity to work closely within a growing mental health platform
- Supportive and collaborative team environment
- Real-world experience in operations, coordination, and client care
- Learning exposure across mental health services and digital operations
- Flexible remote work setup
- A meaningful role where your work directly improves people’s experience with care and support